FAQ

How do I report an issue with my product or box?

Please send an email to us at speakessentials@gmail.com . We will respond to all emails in the order they are received and within 48 business hours (Monday to Friday, 8a to 4p EST).  Any reports of damage, should be accompanied by photo of the issue.  All reports of a box not received, or with issue must be reported to us within 30 days of shipment.

 

I ordered during the last opening but haven't received my box. When does my box ship?

The Self-Care subscription boxes ship once per month around the 15th of each month. Once your box ships, you will receive a tracking number via email can   USPS is our preferred shipping carrier and has up to 12 business days to deliver from the 15th each month.  It’s typically sooner but may arrive any time between those dates. 

 

I need to cancel my subscription. How do I do that?

We hope that we were able to help you find your fav fragrance ! To cancel your subscription, send your name, email address, and order # to speakessentials@gmail.com and we will cancel your subscription. You must send your cancellation in before midnight (eastern standard time) on the 20th of the month prior if you want to cancel and/or receive a refund. (Example: To cancel for February we need an email from you by January 20th).  If you're a new subscriber canceling, you will receive your first box – we can not refund after initial purchase.

 

I need to update my shipping/billing address.

Send an email to speakessentials@gmail.com informing us of the change needed. We will send you a confirmation email once your address is updated. You must tell us about your address change before the 5th of month to ensure that your current Fragrance Bar goes to the correct address.  We can not guarantee address changes emailed after the 5th will be updated for the shipment on the 15th.

 

I missed out on the opening for a subscription this month. What can I do?

We open for new subscriptions each month and sell out VERY quickly. Be ready when next month’s opening comes around. Make sure you are signed up on our email list for updates on openings.  We look forward to having you as a part of the crew!